AI voice receptionist
An AI receptionist for med spas, salons and clinics. It answers every call, books into the real calendar, follows up by text and shows the owner every call in one dashboard.
JUKA site and call dashboard
01 Overview
JUKA is an AI receptionist, or AI front desk, for appointment businesses such as med spas, salons and clinics. A voice agent answers the business's phone at any hour, checks the real calendar, books the appointment and follows up by text, so callers get an answer even when staff are busy with clients.
For these businesses the appointment book is the business, and the phone is still how many customers reach it. When a call rings out, the caller often tries the next name on the list. We built the marketing site, the owner dashboard, the backend API, the voice agent setup and its tool endpoints.
02 The challenge
Appointment businesses lose bookings every time the phone rings out, and a voice agent only helps if it can work with the tools they already use.
When staff are busy with clients, calls go unanswered and the caller books somewhere else.
Shops already use different booking systems, so the agent had to read live availability from Google Calendar, Square or Vagaro.
Callers say dates and times in loose spoken form, which the agent had to turn into exact appointment slots.
Owners had no record of what happened on calls, so they could not see missed leads or follow up on them.
03 What we built
We built the voice agent setup on Retell, a backend that connects it to each shop's booking system, and an owner dashboard and marketing site around it.
The agent runs on Retell and is configured from the settings page with a system prompt. It picks up every call at any hour, so no caller hits voicemail.
The agent can check availability, book, list services, look up a client, get opening hours and schedule a callback. Each tool is an endpoint on our backend, so answers come from live business data.
Each tool reads from the business's connected Google Calendar, Square or Vagaro account. Shops keep the booking system they already use, and the agent books against the real calendar.
Bookings are confirmed by text through Twilio, and an SMS inbox handles two-way follow-up with campaign and usage stats. Missed leads can be recovered by text.
Every call is listed with type, outcome, duration and intent tags, plus Listen and Transcript actions. A webhook stores the transcript, a summary, the caller's sentiment and whether an appointment was booked.
The overview shows calls handled, appointments, recovered revenue, answer rate and an action center for missed calls and unread texts. A chart of the busiest missed call times helps owners plan staffing.
A monthly schedule shows total, completed, upcoming and canceled appointments alongside AI callback requests. Owners can connect Google Calendar to see everything in one place.
We built the landing site with live chat and demo booking. Plans gate features from a single shop to multiple locations, and four roles control who can view, edit or manage billing.
04 The results
Every call to a JUKA business is now answered, and the agent books against the real calendar instead of taking messages.
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