Chisel Health: One system to book, treat and bill patients across branches

01 / Overview

About Chisel Health

02 / The challenge

What Chisel Health needed to solve

A phone, a notebook and a messaging app stop working once a clinic has several doctors, several branches and two treatment lines.

1. 01

   Bookings came in by phone only, but patients wanted to book at night without calling.

2. 02

   With several branches, every doctor, schedule, booking and invoice had to belong to the right location.

3. 03

   Aesthetics and bariatrics keep different kinds of record, and doctors needed the full history before walking into the room.

4. 04

   Patients were left uninformed between booking and visit, and the front desk needed one place to check people in and take payment.

03 / What we built

How we built Chisel Health

We built a Next.js web app on an Express 5 and MongoDB API with 157 routes. One permissions file decides what each of the seven roles may do, and Socket.IO keeps reception and doctors in step.

• 01

  Guided online booking

  Patients book through a five-step flow, starting with a branch such as Chisel DHA or Chisel Gulberg, then a treatment and a doctor. A phone check and a short slot hold, kept in Redis, protect the time while they finish.

• 02

  Front desk portal

  Reception sees today's appointments with counts for awaiting arrival, waiting room, with doctor and ready for checkout. It runs check-in, walk-ins, scheduling, follow-ups, slot requests, payments and invoices for each branch.

• 03

  Patient directory

  A clinic-wide directory lets one phone number hold several profiles, such as a spouse or child. Staff search by name, phone, email or patient ID, or register a new patient on the spot.

• 04

  Doctor workspace

  Doctors open checked-in patients from a live queue, see their schedule for the next seven days and open any patient's chart history across all branches and providers. Consultations and prescriptions are recorded here.

• 05

  Assistant portal and seven roles

  Assistants record vitals in their own portal. One permissions file on the API decides what each of the seven roles may see and do.

• 06

  Invoices and payments

  Reception issues consultation and treatment invoices in rupees, marks them paid or partially paid with the balance due, and prints them. Online transfers sent by patients stay pending until staff verify or reject them.

• 07

  Clinic administration

  Admins invite doctors, assign them to branches and manage weekly schedules. They also look after services, locations, staff, the waitlist, reports, notifications and an audit log.

• 08

  WhatsApp and email messages

  Booking confirmations, reminders, cancellations and waitlist alerts go out by WhatsApp and email. Admins edit the wording of each template, with placeholders for the patient, date, time, doctor and booking reference.

04 / The results

What changed for Chisel Health

Chisel now books, treats and bills patients in one system.

• A patient can book online at night, and reception checks them in when they arrive.
• Doctors see the full history, across branches, before the consultation.
• Confirmations and reminders reach patients on WhatsApp and email.
• Each branch runs its schedule, front desk and invoices inside one shared system.
• 43 test files cover the API slice by slice.