ONE CCL: An internal communications app staff open every day

01 / Overview

About ONE CCL

02 / The challenge

What ONE CCL needed to solve

CCL needed a single channel for staff, but it had to fit around the accounts and systems people already used.

1. 01

   Staff should not need yet another password, so the app had to use the Microsoft sign-in they already know.

2. 02

   Announcements had no proper home, so important news was easy to miss.

3. 03

   Events had no reliable head count, and organizers could not see who planned to attend.

4. 04

   Approval requests already lived in another workflow system that had to stay in place.

5. 05

   Administrators needed one console to publish, edit and turn off a user's access at once.

03 / What we built

How we built ONE CCL

We built a React Native app with four tabs, a Node.js API and a Next.js admin console, all connected to the company's Microsoft tenant.

• 01

  Microsoft single sign-on

  Staff sign in with Office 365. The API checks the token against the company tenant before issuing its own, so only CCL accounts get in and nobody needs a new password.

• 02

  Personal home screen

  Home gathers the latest announcement, news, upcoming events, a recognition spotlight and pending workflow items. Staff see what matters to them as soon as they open the app.

• 03

  News and announcements

  Administrators publish posts with a category and an image, and can pin one to the top of the feed. Each post shows who has reacted, so the team can see what staff actually read.

• 04

  Event registration

  Staff open an event to see the time, location, host and agenda, then tap Register to Attend. Organizers see a live head count and the list of who registered.

• 05

  Recognition wall

  Colleagues thank each other in public under categories like Teamwork, Customer Focus and Safety, and others add reactions. Admins can hide a post without deleting it.

• 06

  Workflow approvals

  The app reads pending items such as leave requests, purchase requisitions and travel approvals from the existing workflow service. Staff see what is waiting without the old system being replaced.

• 07

  Support tickets

  Staff raise a ticket with a category, priority, description and an optional screenshot or file. Admins track each ticket from open to in progress to resolved.

• 08

  Admin console and policy assistant

  The console covers news, events, recognition, tickets, users, date range reports and the splash image. Admins also upload the policy documents that power the app's Clario policy assistant.

04 / The results

What changed for ONE CCL

CCL now has a working channel of its own in three parts: the mobile app, the API and the admin console.

• Staff sign in with a Microsoft account, read news, register for events, thank colleagues and see pending workflow items in one app.
• Administrators publish content, read reports, search users and turn access off from one console.
• A disabled account is signed out of the app on its next request, because the API looks the user up every time.
• Pending approvals show up in the app while the existing workflow system stays where it is.
• The app, API and console live in separate repositories, so each part can change on its own.